Home Tech Support


Select the service or membership that fits your needs.

Memberships

We offer a variety of memberships to fit exactly what you need.

    • Plan Name
    • Unlimited Support
    • Chat  Our online chat service is the fastest and most convenient way to get in touch with our trusted Tech Advisors. Get help right when you need it with our 24/7 support. Simply go to bask.com/chat and our Tech Advisors will help you with any question you have in simple language you’ll understand.
    • Phone  Call and talk with one of our U.S.-based Tech Advisors at any time. We’re available 24/7 to answer any question about any device in your home. You can always count on personalized, 1-on-1 service. Premium Care members receive priority access to our advisors.
    • Urgent Support  We’ll remotely fix any issues with your software or operating system on any device in your home whenever there’s a problem. This includes assistance resetting passwords, fixing a slow computer, removing malware and viruses from your computer, and more. Whenever you have a problem, we’re here to help.
    • Preferred Services  Bask’s Preferred Services go beyond fixing problems when they arise. Our Tech Advisors provide remote assistance with transferring files, setting up a new computer or printer, upgrading or restoring your software and operating system, and much more. Preferred Services help you get the most out of your devices.
    • Tech Coaching  Our Personal Tech Coaches help you discover what’s possible with technology. Would you like to do something you’ve seen a friend do on their computer or phone, but aren’t sure how they did that? Ask us any question and we’ll walk you through the process, so you feel confident using all your devices.
    • Protection
    • Virus & Malware Protection  Bask partners with industry leader, Trend Micro, to bring you the best virus and malware protection on the market. Trend Micro’s security software can automatically detect and remove viruses from your devices. Bask Tech Advisors will be notified of any issues that the software can’t fix so we can alert you to the problem and take any necessary action.
    • Bask Backup  Bask Backup is powered by top-rated IDrive. Our online backup automatically saves copies your files on a personalized schedule set by you. Your files will be encrypted and stored on our remote servers so that only you can access them. Everything you back up will be completely secure. You can rest easy knowing your documents, pictures, and files are protected in the event of catastrophe.
    • Identity Protection  Bask partners with IdentityForce to protect you against fraud. You will receive notification of any suspicious activity on your personal accounts. If your information is stolen, you’ll have 24/7 access to an Identity Restoration Specialist that will help restore your identity and clear your name from unauthorized purchases.
    • Scam Response™  We will remove your personal information from some of the most common phone and email marketing lists to help prevent you from receiving scams. You will receive a step-by-step guide of what to do if you think you’ve been scammed. As always, our Tech Advisors are available 24/7 to help answer any questions you have. If you have a question about a suspicious email, software program, or a potential scam phone call, we can help.
    • Proactive Services
    • Standard Tune-ups  Just like your car needs regular maintenance, your computer needs tune-ups to ensure it’s functioning with speed and efficiency. We schedule regular tune-ups to optimize your Internet browser, clear out junk files, scrape off any malware, and make sure your computer is up to standards.
    • Deep Cleaning  Deep cleanings go beyond a standard tune-up to optimize the devices you love. We clear out damaged or malicious registry keys, review your startup programs for rapid launch, perform deep scans on the file system, clear out adware and junk files, repair or clear cookies, and conclude with a long search for deep viruses and malicious content.
    • Active Alerts™  Active Alerts™ allow you to stay ahead of potential problems through the Bask HelpDesk tool. When you allow one of our Tech Advisors to connect to your computer, the Bask HelpDesk will alert our technicians of any problems your computer has had in the past, as well as any outdated drivers, settings, or other issues you may currently have. Our technician can then make recommendations to fix, maintain, or speed-up your system.
    • Technology Audit  Bask will give you an annual review of each device in your home. First we look at all the major components: memory, speed quality, and age of the device. Then we review the primary use and needs of your devices. We also build an in-home network map of all your devices. We can then make recommendations to help you match what you want to do with technology, what devices you have, and what is possible.
    • Remote System Maintenance  Through the Bask HelpDesk, our Tech Advisors can provide remote system maintenance for your device when you allow us to connect to your computer. We can automatically provide important updates or fixes your device needs. You no longer have to continuously watch your computer for problems. You can just sit back and allow us to do the work.
    • Plan's Price
    •  Urgent Care
    •  
    • Chat
    • Phone
    • Urgent Support
    • Preferred Services
    • Tech Coaching
    •  
    • Virus & Malware Protection
    • Bask Backup
        
    • Identity Protection
    • Scam Response™
    •  
    • Standard Tune-ups
    • Deep Cleaning
    • Active Alerts™
    • Technology Audit
    • Remote System Maintenancet
    • $14.99/month
    • Select Plan
    •  Preventive Care
    •  
    • Chat
    • Phone
    • Urgent Support
    • Preferred Services
    • Tech Coaching
    •  
    • Virus & Malware Protection
    • Bask Backup
      250GB
    • Identity Protection
    • Scam Response™
    •  
    • Standard Tune-ups
    • Deep Cleaning
    • Active Alerts™
    • Technology Audit
    • Remote System Maintenancet
    • $24.99/month
    • Select Plan
    •  Premium Care
    •  
    • Chat
    • Phone
    • Urgent Support
    • Preferred Services
    • Tech Coaching
    •  
    • Virus & Malware Protection
    • Bask Backup
      500GB
    • Identity Protection
    • Scam Response™
    •  
    • Standard Tune-ups
    • Deep Cleaning
    • Active Alerts™
    • Technology Audit
    • Remote System Maintenancet
    • $34.99/month
    • Select Plan

There is a one-time setup fee of $35 for Urgent Care members, $45 for Preventive Care members, and $55 for Premium Care members.

Our Guarantee

Every Bask fix comes with a 100% satisfaction guarantee.

If you notice the same issue cropping up again within 5 days, give us a call. We'll fix it again for no extra cost and our 5-day guarantee will start over.